이 약관은 워크온(전자상거래 사업자로 이하 "회사"라 한다)가 운영하는 워크온(이하 "플랫폼"이라 한다)에서 제공하는 인터넷 관련 서비스(이하 "서비스"라 한다)를 이용함에 있어 사이버 플랫폼과 이용자의 권리·의무 및 책임사항을 규정함을 목적으로 합니다.
※「These terms and conditions apply to electronic commerce using PC communication, wireless communication, etc., as long as they do not conflict with the nature of such transactions.
Platform refers to a virtual business site set up by the "Company" to enable users to trade goods or services (hereinafter referred to as "goods, etc.") using computers and other information and communication equipment, and is also used to refer to the business operator that operates the cyber platform.
User refers to members and non-members who access the "Platform" and receive services provided by the "Platform" in accordance with these Terms and Conditions.
"Member" refers to a person who has registered as a member of the "Platform" and can continuously use the services provided by the "Platform."
"Non-member" refers to a person who uses the services provided by the "Platform" without registering as a member.
The platform shall post the contents of these terms and conditions, the name and representative name, address of the business location (including the address of the place where consumer complaints can be handled), telephone number, facsimile number, e-mail address, business registration number, mail-order business report number, personal information management officer, etc. on the initial service screen (front) of the cyber platform so that users can easily see them. However, the terms and conditions may be viewed by users through a link screen.
Before users agree to the terms and conditions, the platform must obtain users' confirmation by providing a separate link screen or pop-up screen so that users can understand important contents stipulated in the terms and conditions, such as cancellation of subscription, delivery responsibility, and refund conditions.
The platform may revise these terms and conditions to the extent that it does not violate related laws, such as the Act on Consumer Protection in Electronic Commerce, etc., the Act on Regulation of Terms and Conditions, the Electronic Documents and Electronic Transactions Basic Act, the Electronic Financial Transactions Act, the Electronic Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., the Act on Door-to-Door Sales, etc., and the Consumer Protection Act.
When the platform revises the terms and conditions, it shall specify the date of application and the reason for revision and post a notice on the initial screen of the "platform" along with the current terms and conditions from 7 days prior to the date of application until the day before the date of application. However, in the event that the terms and conditions are changed to the disadvantage of the user, a notice will be given at least 30 days in advance. In this case, the “Platform” will clearly compare the contents before and after the revision and display them so that the user can easily understand them.
If the Platform revises the terms and conditions, the revised terms and conditions will only apply to contracts concluded after the date of application, and the terms and conditions before the revision will remain applicable to contracts already concluded before that date. However, if a user who has already entered into a contract wishes to be subject to the revised terms and conditions and sends a notice to the “Platform” within the notice period for the revised terms and conditions pursuant to Paragraph 3 and receives the consent of the “Platform,” the revised terms and conditions will apply.
Matters not specified in these terms and conditions and the interpretation of these terms and conditions shall be governed by the Act on Consumer Protection in Electronic Commerce, etc., the Act on Regulation of Terms and Conditions, the “Consumer Protection Guidelines in Electronic Commerce, etc.” established by the Fair Trade Commission, and related laws and regulations or customary practices.
The platform performs the following tasks:
- Providing information on goods or services and concluding purchase contracts
- Delivery of goods or services for which purchase contracts have been concluded
- Other tasks determined by the "platform"
In the event of goods or services being out of stock or changes in technical specifications, the platform may change the content of goods or services to be provided under future contracts. In this case, the platform shall immediately notify the user of the changed content and date of provision in the place where the current content of goods or services is posted.
In the event that the platform changes the content of services for which the user has entered into a contract to provide due to reasons such as goods being out of stock or technical specifications being changed, the platform shall immediately notify the user of the reason at a notifiable address.
In the case of the preceding paragraph, the "platform" shall compensate the user for any damages incurred as a result. However, this shall not apply if the "platform" proves that there was no intent or negligence.
The platform may temporarily suspend the provision of services in the event of maintenance, inspection, replacement, or breakdown of computer or other information and communication equipment, or interruption of communication.
The platform shall compensate for any damages suffered by users or third parties due to the temporary suspension of service provision for the reasons set forth in Paragraph 1. However, this shall not apply if the “platform” proves that there was no intent or negligence.
In the event that the service cannot be provided due to reasons such as a change in business type, abandonment of business, or integration between companies, the “platform” shall notify the users in the manner set forth in Article 8 and compensate the consumers according to the conditions initially presented by the “platform.” However, if the “platform” does not notify the compensation criteria, etc., the mileage or accumulated points of users shall be paid to the users in kind or cash equivalent to the currency value used in the “platform.”
Users apply for membership by filling out membership information in the registration form set by the "Platform" and expressing their intention to agree to these Terms and Conditions.
The Platform will register as a member any user who has applied for membership as per Paragraph 1, unless they fall under any of the following:
If the applicant has previously lost membership qualifications in accordance with Article 7, Paragraph 3 of these Terms and Conditions, however, this shall not apply if 3 years have passed since the loss of membership qualifications in accordance with Article 7, Paragraph 3 and the "Platform" has approved re-registration as a member.
- If there are any false, omitted or incorrect information in the registration information
- If it is determined that registering as a member significantly interferes with the technology of the "Platform" for other reasons
The time of establishment of the membership registration contract is when the "Platform"'s approval reaches the member.
If there is a change in the information registered at the time of membership registration, the member shall notify the "Platform" of the change within a reasonable period of time by means of modifying the member information, etc. You must let me know.
Members may request withdrawal from the "Platform" at any time, and the "Platform" will immediately process the withdrawal.
If a member falls under any of the following reasons, the "Platform" may restrict or suspend membership.
- If false information is registered when applying for membership
- If the member does not pay the price of goods purchased using the platform or other debts incurred by the member in relation to the use of the "Platform" on the due date
- If the member threatens the order of e-commerce by interfering with other people's use of the "Platform" or stealing information
- If the member uses the platform to commit acts prohibited by law or these terms and conditions or against public order and morals
- If the member commits acts that are prohibited by law or these terms and conditions or against public order and morals after the "Platform" restricts or suspends membership, the "Platform" may revoke the membership.
- If the platform revoke the membership, the member registration will be canceled. In this case, the member will be notified and given at least 30 days to explain before the membership is cancelled.
When the platform notifies members, it may do so by sending an email to the member's designated email address in advance through an agreement with the "platform."
In the case of notifications to an unspecified number of members, the platform may substitute individual notifications by posting on the "platform" bulletin board for more than one week. However, individual notifications will be sent for matters that have a significant impact on the member's own transactions.
Platform users apply for purchases on the “Platform” using the following or similar methods, and the “Platform” must provide the following information in an easily understandable manner when users apply for purchases.
- Search and selection of goods, etc.
- Input of recipient’s name, address, phone number, email address (or mobile phone number), etc.
- Confirmation of terms and conditions, services with limited right of cancellation, cost burden such as delivery and installation fees
- Indication of agreement to these terms and conditions and confirmation or rejection of the matters in item 3 above (e.g., mouse click)
- Application for purchase of goods, etc. and confirmation thereof or consent to the “Platform”’s confirmation
- Selection of payment method
If the platform needs to provide or entrust the purchaser’s personal information to a third party, the purchaser’s consent must be obtained at the time of the actual purchase application, and comprehensive consent is not obtained in advance at the time of membership registration. At this time, the "platform" must specify to the purchaser the personal information items provided, the recipient, the recipient's purpose of using the personal information, and the retention/use period, etc. However, in cases where there are different provisions in related laws, such as in the case of entrustment of personal information handling under Article 25, Paragraph 1 of the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., such provisions shall apply.
The platform may not accept purchase applications under Article 9 in the following cases. However, when entering into a contract with a minor, the platform must notify that the minor or the legal representative may cancel the contract if the consent of the legal representative is not obtained.
- If there is any false information, omission, or error in the application content
- If a minor purchases goods or services prohibited by the Youth Protection Act, such as cigarettes or alcohol
- If the platform determines that accepting other purchase applications significantly interferes with the technology of the "platform"
- The contract is deemed to have been established when the platform's acceptance reaches the user in the form of a receipt confirmation notice under Article 12, Paragraph 1.
- The platform's expression of acceptance must include information regarding the confirmation of the user's purchase application, whether or not the sale is possible, correction or cancellation of the purchase application, etc.
Payment for goods or services purchased on the platform may be made using any of the available methods listed below. However, the "Platform" may not collect any fees for the user's payment method in addition to the price of goods, etc.
- Various account transfers such as phone banking, internet banking, and mail banking
- Various card payments such as prepaid cards, debit cards, and credit cards
- Online bankbook deposits
- Payment using electronic money
- Payment upon receipt
- Payment using points paid by the "Platform" such as mileage
- Payment using gift certificates that have been contracted with the platform or approved by the "Platform"
- Payment using other electronic payment methods, etc.
When a user requests a purchase, the platform will send the user a notice of receipt confirmation.
A user who has received a notice of receipt confirmation may request a change or cancellation of the purchase request immediately after receiving the notice of receipt confirmation if there is a discrepancy in the expression of intent, and the "platform" must process the request without delay prior to delivery if the user requests it. However, if the payment has already been made, the provisions on withdrawal of subscription, etc. in Article 15 shall apply.
Unless there is a separate agreement between the user and the platform regarding the timing of supply of goods, etc., the platform shall take necessary measures such as custom manufacturing, packaging, etc. so that the goods can be delivered within 7 days from the date the user made the application. However, if the “platform” has already received all or part of the payment for the goods, etc., the platform shall take measures within 3 business days from the date of receipt of all or part of the payment. In this case, the “platform” shall take appropriate measures so that the user can check the supply procedure and progress of the goods, etc.
The platform shall specify the means of delivery, the party responsible for the delivery cost by means, and the delivery period by means for the goods purchased by the user. If the “platform” exceeds the agreed delivery period, it shall compensate the user for any resulting damages. However, this shall not apply if the “platform” proves that there was no intent or negligence.
If the platform is unable to deliver or provide the goods, etc. that the user has requested to purchase due to reasons such as the goods being out of stock, the platform shall promptly notify the user of the reason and, if the payment for the goods, etc. has been received in advance, refund the payment or take necessary measures for a refund within 3 business days from the date of receipt of the payment.
Users who have entered into a contract for the purchase of a platform and goods, etc. may withdraw their subscription within 7 days from the date of receipt of the written contract contents in accordance with Article 13, Paragraph 2 of the Act on Consumer Protection in E-Commerce, etc. (if the supply of goods, etc. is made later than the date of receipt of the written contract, this refers to the date of receipt of the goods, etc. or the date on which the supply of goods, etc. commences). However, if the 「Act on Consumer Protection in E-commerce, etc.」 provides otherwise regarding withdrawal of subscription, the provisions of said Act shall apply.
Users cannot return or exchange goods, etc. if they have received them and any of the following applies:
① If the goods, etc. are lost or damaged due to a reason attributable to the user (however, withdrawal of subscription is possible if the packaging, etc. is damaged in order to check the contents of the goods, etc.)
② If the value of the goods, etc. has significantly decreased due to the use or partial consumption of the user
③ If the value of the goods, etc. has significantly decreased to the extent that resale is difficult due to the passage of time
④ If duplication is possible with goods, etc. of the same performance, if the packaging of the original goods, etc. has been damaged
In the cases of subparagraphs 2 through 4 of paragraph 2, if the "platform" has not taken measures such as indicating the fact that withdrawal of subscription, etc. is restricted in a place where consumers can easily see it in advance or providing trial products, the user's withdrawal of subscription, etc. shall not be restricted.
Users shall not be subject to the restrictions of subparagraphs 1 and 2. Notwithstanding the provisions, if the content of goods, etc. is different from the content displayed or advertised or if the contract is not performed as per the terms, you may cancel your subscription, etc. within 3 months from the date of receipt of the goods, etc. or within 30 days from the date you learned or could have learned of the fact.
If the platform receives a return of goods, etc. from the user, the platform will refund the amount already paid for the goods, etc. within 3 business days. In this case, if the “platform” delays the refund of goods, etc. to the user, the platform will pay the delay interest calculated by multiplying the delay interest rate stipulated in Article 21-2 of the Enforcement Decree of the Act on Consumer Protection in E-Commerce, etc. by the delay period.
When refunding the above amount, if the user paid the price of the goods, etc. using a payment method such as a credit card or electronic money, the platform will request the business operator who provided the payment method to suspend or cancel the claim for the price of the goods, etc. without delay.
In the case of cancellation of subscription, etc., the user shall bear the cost required to return the goods, etc. supplied. The “platform” will not claim a penalty or damages from the user for reasons such as cancellation of subscription. However, if the content of the goods, etc. is different from the displayed/advertised content or is performed differently from the contract, the cost required for returning the goods, etc. will be borne by the "platform".
If the user pays the shipping cost when receiving the goods, etc., the "platform" will clearly indicate who will bear the cost when canceling the subscription so that the user can easily understand.
When collecting personal information of users, the platform collects the minimum amount of personal information necessary to provide services.
When registering as a member, the platform does not collect information necessary for the performance of a purchase contract in advance. However, this does not apply in cases where identity verification is required prior to a purchase contract in order to perform obligations under relevant laws and regulations, and where the minimum amount of specific personal information is collected.
When collecting and using personal information of users, the platform notifies the user of the purpose and obtains consent.
The platform cannot use the collected personal information for purposes other than the intended purpose, and when a new purpose of use arises or when providing it to a third party, the platform notifies the user of the purpose and obtains consent at the stage of use or provision. However, if the relevant laws provide otherwise, there are exceptions.
In cases where the platform must obtain the user's consent pursuant to Paragraphs 3 and 4, the identity of the person in charge of personal information management (affiliation, name, phone number, and other contact information), the purpose of collecting and using information, matters related to the provision of information to third parties (recipient, purpose of provision, and content of information to be provided), etc., as stipulated in Article 22 Paragraph 2 of the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., must be specified or notified in advance, and the user may withdraw this consent at any time.
Users may request to view or correct errors in their personal information held by the "Platform" at any time, and the "Platform" is obligated to take necessary measures without delay. If a user requests correction of an error, the "Platform" will not use the relevant personal information until the error is corrected.
In order to protect personal information, the Platform must limit the number of persons handling the user's personal information to the minimum and assume all responsibility for any damage suffered by the user due to loss, theft, leakage, provision to a third party without consent, alteration, etc. of the user's personal information, including credit card and bank account information.
The Platform or a third party that has received personal information from it will destroy the relevant personal information without delay when the purpose of collecting or providing the personal information has been achieved.
The Platform does not set the consent box for the collection, use, and provision of personal information to be pre-selected. In addition, the Platform specifically states the services that will be restricted if the user refuses to consent to the collection, use, and provision of personal information, and does not restrict or refuse to provide services such as membership registration due to the user's refusal to consent to the collection, use, and provision of personal information that is not a mandatory collection item.
The platform shall not engage in any acts prohibited by laws and regulations or these Terms and Conditions or against public order and morals, and shall do its best to provide goods and services continuously and stably in accordance with the provisions of these Terms and Conditions.
The platform shall have a security system to protect the personal information (including credit information) of users so that users can safely use the Internet service.
If the platform causes damage to users by engaging in unfair labeling or advertising acts as defined in Article 3 of the Act on Fair Labeling and Advertising regarding products or services, the platform shall be responsible for compensating for such damage. The "platform" shall not send unsolicited commercial e-mails.
Except for the cases in Article 17, the member is responsible for managing the ID and password.
Members must not allow third parties to use their ID and password.
If a member becomes aware that his or her ID and password have been stolen or is being used by a third party, he or she must immediately notify the “Platform” and follow the instructions provided by the “Platform”.
Users must not perform the following actions:
- Registering false information when applying or changing
- Stealing other people's information
- Changing information posted on the platform
- Transmitting or posting information (such as computer programs) other than information specified by the platform
- Infringing on the intellectual property rights of the platform or other third parties, such as copyrights
- Acts that damage the reputation of the platform or other third parties or interfere with their business
- Disclosing or posting obscene or violent messages, images, audio, or other information that goes against public order and morals on the "platform"
When the upper "platform" and the lower "platform" are connected by a method such as a hyperlink (e.g., the target of the hyperlink includes text, pictures, and moving images), the former is called the connected "Jobs" (Win-Win Jobs) and the latter is called the connected "Edu" (Win-Win Edu).
If the connected "Jobs" clearly states on the initial screen of the connected "Jobs" or on a pop-up screen at the time of connection that it does not assume warranty responsibility for transactions between users and goods, etc. provided independently by the connected "Edu", it does not assume warranty responsibility for such transactions.
Copyright and other intellectual property rights for works created by the platform belong to the "Platform." Users may not use information obtained by using the "Platform" for profit-making purposes or allow third parties to use such information by copying, transmitting, publishing, distributing, broadcasting, or other methods without the prior consent of the "Platform." The Platform must notify the user when using the copyright belonging to the user according to the agreement.
The platform establishes and operates a compensation processing organization to reflect legitimate opinions or complaints raised by users and to compensate for the damages.
The platform gives priority to complaints and opinions submitted by users. However, if prompt processing is difficult, the user will be notified immediately of the reason and processing schedule.
In the event of a user’s request for damage relief in connection with an e-commerce dispute between the platform and the user, the dispute may be subject to the mediation of the Fair Trade Commission or the dispute resolution agency commissioned by the city/provincial governor.
Litigation regarding e-commerce disputes between the platform and users shall be under the exclusive jurisdiction of the local court with jurisdiction over the user's address at the time of filing the lawsuit, or if there is no address, the place of residence. However, if the user's address or residence is unclear at the time of filing the lawsuit or if the user is a foreign resident, the lawsuit shall be filed with the court with jurisdiction under the Civil Procedure Act.
Korean law shall apply to e-commerce lawsuits filed between the platform and users.
These terms and conditions will be effective from August 1, 2024.
These terms and conditions comply with the E-commerce (Internet Cyber Mall) Standard Terms and Conditions No. 10023 (revised on September 19, 2014).
