IDnetworks

About the organization
We collect and analyze data generated from all digital touchpoints with customers to design optimal digital customer experience (CX) solutions and establish global standards. Through this, we aim to maximize customer satisfaction, drive business growth through data-based decision-making, and ultimately lead to sustainable growth of the company. Job Details
[VoC Data Analysis]
- Operate VoC data analysis
 · Build VoC data analysis dashboard and operate analysis program using Sprinklr solution
- Collect and analyze VoC data
 · Collect and analyze customer feedback data in detail
- Discover insights based on VoC data
 · Analyze customer feedback data to derive insights in various areas such as products and customer experience

[Build and operate online VoC community]
- Support VoC community build project
 · Support Kia internal online community build project using Sprinklr (global project)
- Design community-based insights
 · Develop VoC collection, analysis, and operation plan within community

[Planning to improve VoC management system]
- Plan and participate in VoC management system improve project
- Support planning of Contact Center build solution such as Salesforce in addition to Sprinklr
- Develop VoC data integration management and utilization strategy

※This recruitment is a contract position, and after 1 year of service, you can be converted to a regular employee or a contract position We will discuss whether to extend the contract (up to 2 years for contract workers)

Qualifications for application

- Foreigners with a bachelor's degree or higher

※ Those who have a residence permit for business activities or who are not disqualified from issuing E-7 residence permit in the future

Preferences

- Those who have the following language skills

· Business-level Korean language proficiency

 * TOPIK Level 4 or higher or similar qualifications

· Native-level English proficiency

 * OPIc Level AL or higher or similar qualifications
- Those who have experience in VoC data analysis and are proficient in utilizing solutions

Typical Steps
1. Document Screening
2. Competency Test and 1st Interview
3. 2nd Interview
4. Negotiation of Treatment
5. Final Acceptance
Other
[Application Guide]
※ The submission deadline is 13:00 on October 14th, Korean time
- For the guide to writing the application, please access the link below and check [2024 Kia ​​Foreign Recruitment (New/Experienced) Guide].
  2024 Kia ​​Foreign Recruitment (New/Experienced) Guide
- For frequently asked questions, please access the link below and check the [Foreigner] category.
  Foreign Recruitment FAQ